Privacy Policy
Last updated: 28 October 2026
Glow State Pilates respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, enquire about our services or participate in our Pilates classes.
Who We Are
Glow State Pilates is a Pilates studio based in Victoria, Australia.
In this Privacy Policy, references to "we", "us" and "our" mean Glow State Pilates.
If you have any questions about this policy or how your personal information is handled, you can contact us using the details provided at the end of this policy.
What Information We Collect
We may collect personal information that you provide to us directly, as well as certain information collected automatically when you visit our website.
Depending on how you interact with Glow State Pilates, this may include:
Personal and contact information
Your name
Email address
Phone number
Other contact details you choose to provide
Booking and payment information
Class bookings, attendance and booking history
Payment and transaction details
Information relating to cancellations, refunds or class enquiries
Payments may be processed by third-party payment providers. We do not intend to collect or store your full payment card details directly.
Health and fitness information
To help us understand your needs and support your participation in Pilates classes, we may collect relevant information you choose to share, such as:
Injuries, physical limitations or mobility concerns
Relevant medical conditions or health considerations
Pregnancy-related considerations, where relevant
Emergency contact details
Other information relevant to your safe participation in classes
Health information is sensitive personal information and will be handled with additional care.
Website and technical information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited and interactions with the website. This information may be collected through cookies, analytics tools or similar technologies.
How We Collect Your Information
We may collect personal information when you:
Complete a contact or enquiry form
Book or attend a Pilates class
Complete a health questionnaire or participation form
Contact us by email, phone or social media
Subscribe to our mailing list
Make a payment or request a refund
Visit or interact with our website
Where possible, we collect information directly from you. If we need to obtain information from another person or organisation, we will do so only where appropriate and lawful.
How We Use Your Information
We collect and use your personal information for purposes reasonably connected with operating Glow State Pilates, including to:
Respond to enquiries and communicate with you
Manage class bookings, attendance and payments
Provide Pilates classes and relevant customer support
Understand relevant health considerations for your participation
Contact your nominated emergency contact when reasonably necessary
Process cancellations, refunds and other booking requests
Send booking confirmations, reminders and important studio updates
Send marketing communications where you have consented or where otherwise permitted by law
Improve our website, services and customer experience
Meet our legal, accounting and administrative obligations
We will not use your personal information for unrelated purposes unless you have consented or the use is otherwise permitted or required by law.
Health Information and Confidentiality
We recognise that health information is private and sensitive.
Any health information you provide will be used only for appropriate purposes connected with your participation in our classes, including understanding relevant limitations, considering your needs and supporting your safety.
We will take reasonable steps to restrict access to this information to people who need it for legitimate business or service-related purposes.
We will not disclose your health information to unrelated third parties without your consent unless disclosure is permitted or required by law, or another applicable exception applies.
Please let us know if your relevant health circumstances change so that we can consider any implications for your participation.
When We Share Your Information
We do not sell your personal information.
We may share relevant information with trusted third-party providers where necessary to operate our business and deliver our services. These providers may include:
Website hosting and website platform providers
Class booking and studio management systems
Payment processing providers
Email and communication platforms
Website analytics and technical support providers
Professional advisers, such as accountants or legal advisers
We may also disclose information where required or authorised by law, or where necessary to address an emergency or another permitted situation.
Where third-party providers process personal information on our behalf, we take reasonable steps to use appropriate providers and protect the information involved.
Some service providers may store or process information outside Australia. Where applicable, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with relevant privacy obligations.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve the user experience.
These technologies may collect information such as pages visited, time spent on the website, browser details and interactions with website content.
We may use third-party analytics tools to understand how visitors use our website. If advertising or social media tracking tools are used, they may also collect information about interactions with our website in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of some website features.
Marketing Communications
If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you studio news, class updates, offers and other relevant information.
You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or contacting us directly.
Even if you opt out of marketing communications, we may still need to send you essential messages relating to your bookings, payments or participation in our classes.
We will handle marketing communications in accordance with applicable privacy and spam laws.
How We Store and Protect Your Information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include using secure systems, restricting access to information, maintaining appropriate account security and using reputable third-party service providers.
However, no method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
We will respond to requests in accordance with applicable privacy laws. In certain circumstances, we may be permitted to refuse access or correction, in which case we will explain the reasons where required.
Privacy Concerns and Complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us first so we can investigate and respond.
We will take your concern seriously and aim to resolve it promptly.
If you are not satisfied with our response and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner, you may be able to lodge a complaint with the OAIC at www.oaic.gov.au.
Third-Party Websites
Our website may contain links to third-party websites, booking systems or social media platforms.
These websites are operated independently and have their own privacy policies and practices. We are not responsible for the privacy practices of external websites.
We encourage you to review the relevant privacy policy before providing personal information to a third-party service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will be published on our website, with the updated date shown at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy or wish to access, correct or raise a concern about your personal information, please contact us.